Advantage of 2 way SMS.
Customers can easily send feedback on your product and services in just a minute by typing on their mobile and then sending it on our server. This is the cheapest and the fastest way to get valuable customers feedback.
A compliant can be submitted by SMS, which in fact, is the easiest way to communicate with the service provider. A complaint can be based on any sort of thing. It might be related to malfunctioning of products, support request etc. etc.
Information regarding a product can be delivered through SMS. In this case, user must send a specific keyword to our server, which will be then processed and appropriate response will be sent.